Refund and Returns Policy
Return Eligibility
You can return an item within 90 days from the delivery date.
To qualify:
We accept returns of both defective and non-defective products.
We also accept return of new and slightly used products.
How to Request a Return
1: Reach Out First: Contact us at Contact@rootyc.com or +1 (984) 378 9860. If your item is damaged or defective, include clear photos and a short description.
2: Wait for Instructions: We’ll review your request and send you return instructions. Please don’t ship anything back until you receive approval.
3: Return the Item: Once approved, you can ship the item using any trackable and insured method. A valid tracking number is required.
4: Return Method: In store, at a drop-off location, or by mail.
Refund Process
After your return is received and inspected (within 72 hours), your refund will be processed within 7 business days You’ll receive a full refund, including original shipping and handling fees we never charge restocking fees
Wrong or Damaged Items
If the item you received is defective, damaged, or incorrect, email us with a photo.
No need to return it — we’ll send you a replacement or issue a full refund, which ever you prefer.
Need help?
We provide 24/7 customer support. If you have any questions, you can reach us at:
Phone: +1 (984) 378 9860
Email: Contact@rootyc.com