Shipping Policy
WHERE DO WE DELIVER?
We provide shipping all over the United States.
HOW MUCH DOES SHIPPING COST?
We offer Free Standard Shipping on all orders.HOW LONG WILL IT TAKE FOR THE BUYER TO RECEIVE THEIR ORDER?
- Handling Time: 1 business day (Mon–Fri)
- Transit Time: 1–3 business days (Mon–Fri) for small and medium-sized items
- Order Cut-off Time: 11:00 PM EST (UTC -5)
OVERSIZED & FREIGHT ITEMS
Some of our larger products — like sheds, gazebos, riding lawn mowers, and generators — need to be shipped by freight carrier. These orders typically arrive within 3–7 business days, depending on your location and the carrier. We'll send you a tracking number as soon as your order is on its way.
CAN THE ORDER BE DELIVERED TO MULTIPLE ADDRESSES?
We do not support multiple shipping addresses in a single order. For multiple destinations, place separate orders.
HOW DO I CHECK THE STATUS OF MY ORDER?
When your order ships, you’ll receive an email from us with a tracking number. Please allow up to 48 hours for the tracking info to update.
If you haven’t received your order within 7 days of the shipping confirmation, contact us at To track your order, please visit the order status page
We accept returns within 90 days days of delivery.
If your order arrives damaged, email us promptly at
We handle these cases individually but will always try to reach a fair solution. Please review our
Return Policy. for more details.
REFUNDS, RETURNS, AND EXCHANGES
Customer Support
Address: 762 Park Ave, Youngsville, NC 27596, USA
Phone: +1 (984) 378 9860
Email: Contact@rootyc.com
🕐 Business Hours
Mon – Sat: 9:00 AM – 6:00 PM
Sunday: Closed