At Rootyc LLC, we are committed to delivering your orders quickly, securely, and with the utmost care. From the moment you place your order until it arrives at your doorstep, our goal is to make your shopping experience smooth, reliable, and hassle-free.

WHERE DO WE DELIVER?

We provide shipping all over the United States.

HOW MUCH DOES SHIPPING COST?

We offer Free Standard Shipping on all orders.

HOW LONG WILL IT TAKE FOR THE BUYER TO RECEIVE THEIR ORDER?

  • Handling Time: 1 business day (Mon–Fri)
  • Transit Time: 1–3 business days (Mon–Fri) for small and medium-sized items
  • Order Cut-off Time: 11:00 PM EST (UTC -5)

OVERSIZED & FREIGHT ITEMS

Some of our larger products — like sheds, gazebos, riding lawn mowers, and generators — need to be shipped by freight carrier. These orders typically arrive within 3–7 business days, depending on your location and the carrier. We'll send you a tracking number as soon as your order is on its way.

CAN THE ORDER BE DELIVERED TO MULTIPLE ADDRESSES?

We do not support multiple shipping addresses in a single order. For multiple destinations, place separate orders.

HOW DO I CHECK THE STATUS OF MY ORDER?

When your order ships, you’ll receive an email from us with a tracking number. Please allow up to 48 hours for the tracking info to update.

If you haven’t received your order within 7 days of the shipping confirmation, contact us at Contact@rootyc.com with your name and order number, and we’ll look into it.

To track your order, please visit the order status page

REFUNDS, RETURNS, AND EXCHANGES

We accept returns within 90 days days of delivery.

If your order arrives damaged, email us promptly at Contact@rootyc.com with your order number and a photo of the item's condition.

We handle these cases individually but will always try to reach a fair solution. Please review our Return Policy. for more details.

Customer Support

Address: 762 Park Ave, Youngsville, NC 27596, USA

Phone: +1 (984) 378 9860

Email: Contact@rootyc.com

🕐 Business Hours

Mon – Sat:  9:00 AM – 6:00 PM

Sunday:  Closed